It has gotten better since we first went live and they are less frequent and we do receive more notice when they know there is a repair/update needed. If we could have less outages, or perhaps more notice when there is going to be an outage, then the product really would be perfection. There are sometimes outages, since we are using a cloud based product, and those do cause some orders to go through without the correct taxes being charged. There honestly is not much that I have found that I have not liked. So far, I've seen the same type of satisfaction from O that I saw with Q, which was a very positive experience. I wish all product upgrades/migrations were that simple. We also did a migration from Vertex Q to Vertex O about a year and a half ago and the process was so easy. And the things I couldn't figure out? Vertex client support was right there to lend a hand when I needed it. The system is set up so that you can do most things without looking through documentation.
#UMSATZ MIT ODER OHNE MWST HOW TO#
The system is fairly user friendly and even when I forget how to do something, it is like riding a bike, it just comes back to you naturally as you navigate through the menus. Every single person I have spoke to has been knowledgeable, friendly and quick in getting me answers. I have had to call Vertex for support, for recommendations on doing things and for knowledge on the product.
The customer support and ease of use has been fantastic. It would be nice if there was an option to store tax certs in the database as well, like Avalara CertCapture. The dated UI doesn't affect performance though.
#UMSATZ MIT ODER OHNE MWST SOFTWARE#
There are other software that present a much more modern look. It's a straight forward software, meant for business applications. In order to calculate special rates, such as a reduced California rate, you need to enter a tax rule to deduct the specific rate. It means allowing your ERP system to communicate with Vertex, and vice versa. Vertex calculates tax rates based on jurisdiction for each one. We are sitting on 100,000+ accounts in our system. Vertex does a great job of calculating tax rates for my company's account and implementing tax rules. The software communicates almost instantaneously with our ERP which allows order processing to flow without delay. I have not had experience in dealing with Vertex customer service. It has really helped streamline tax calculations for our accounts and creating tax rules is a breeze. Kommentare: Vertex does it's job and does it well.
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